Shipping and returns

Delivery Policy

• Subject to availability and receipt of payment, orders will be processed within a maximum of seven days and delivery will be confirmed via email.
• A tracking number will be supplied or made available, as requested.

Exchanges and Returns Policy

• You have 30 days from the date you received your order to exchange or return it. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return.
• We are only able to offer size exchanges. If you’d like something in another style, please return the item instead, and purchase the new item separately. If an item is not available in a different size, we will process the exchange as a return.
• To be eligible for an exchange or return, your item must be unused and in the same condition that you received it, with all original tags and labels attached. It must also be in the original packaging. Returns that do not meet our policy will be sent back.
• Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
• To arrange for an exchange or return, send us an email at shop@gertjohancoetzee.com. Please remember to include your order number in the email. 
• We will arrange to collect your return free of charge. Once the item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange or return.
• If you are approved, then your exchange or return will be processed. In the case of a refund, a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at shop@gertjohancoetzee.com.